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Bilingual - CASE MANAGER - Food Insecurity Program

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Location: Bronx, NY, United States
Date Posted:
Salary Range: 50000 - 55000

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This unique position’s primary function is to fulfill Catholic Charities commitment to serve individuals and families in an inclusive and holistic manner. An integral part of the Feeding Our Neighbors Program, this position will be based in the Bronx and will need to travel to food panties in various sites. The position satisfies several vital functions involving community outreach, incoming requests for service, case triage and case management support. Bilingual English/Spanish required.


  • Provides in-person Case Management to a broad population of individuals and families including but not limited to immigrants, senior citizens, people who are homeless or facing homelessness etc. Provides effective engagement, assessment, service planning and follow up using a strength’s based and client-centered approach.
  • Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access, and access to relevant resources.
  • Conducts thorough assessments beyond the presenting need and develops a service plan that addresses immediate need and plans toward self-sufficiency.
  • Develops a comprehensive understanding of the complex social service system and helps clients navigate these systems accordingly.
  • Provides Resource and benefits access through direct assistance and/or referral. Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
  • Develops a capacity to provide or ensure access to a wide range of social service benefits and helps develop and maintain a network of high-quality resources.
  • Fulfills operational and other duties. Enters all information into a Data Management System, meets program deliverables in a timely and efficient manner, and understands the significance of documentation to funders and other stakeholders.
  • Completes all requests for financial assistance and gathers relevant supportive documentation in a timely, efficient and thorough manner.                                         
  • Actively participates in weekly supervision.
  • Attends and participates in monthly Department meetings, community meetings, trainings and other agency-related activities.
  • Assists at other sites as needed.
  • Other duties may be assigned.
Salary:  $24.47-$30.21 per hour. This is a non-exempt hourly paid position based on a 35 hour work week. 


Position Type and Expected Hours of Work:

  • This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs. There may be periods when work hours vary. 
  • Bachelor’s degree required or four years of experience in the social services field.
  • Bilingual English/Spanish required
  • Excellent interpersonal skills; the ability to work well independently and as part of a team.
  • Knowledge of social service delivery systems and local resources.
  • Excellent organizational, time-management and communication skills.
  • WIFI access and an ability to successfully navigate remote technology.

Working conditions and physical demands required: 

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Travel to various pantry sites, outreach, and staff meetings. The ability to travel using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
  • Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
  • Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
  • Remain in a stationary position at a workstation and use a computer approximately 60% of the time.
  • Pack and carry food pantry bags.