Summary: The Refugee Resettlement Department at Catholic Charities Community Services provides assistance to newly arrived families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The Case Manager will work within resettlement programs to screen prospective applicants/cases, complete the enrollment process, provide orientation, and conduct comprehensive casework for the designated service period according to the specific contract guidelines. The Case Manager will focus on Case Management Pilot Program, a new initiative to engage asylum seekers, as well as other programs.
Essential Duties and Responsibilities:
- Manage pre-arrival and post-arrival processes, including coordinating travel, securing housing, if appropriate, and ensuring basic needs are met in accordance with program guidelines.
- Assess eligibility of asylum seekers, refugees, asylees, entrants/parolees, Special Immigrant Visa holders from Afghanistan and Iraq, and certified victims of human trafficking for program eligibility
- Provide core resettlement services and individualized support for newly arrived individuals and families, including home visits, intake, needs assessment, and case management in accordance with program requirements.
- Develop a detailed service plan and/or safety plan in collaboration with clients to outline specific actions and timeframes to address individual and family needs in accordance with program guidelines.
- Based on eligibility, complete social service referrals, including referrals to the Social Security Administration, SNAP benefits, Medicaid, housing benefits, SSI benefits, school enrollment, WIC, emergency food, T ANF benefits, HSE or ESOL classes, legal services, etc.
- Use a strengths-based and trauma-informed approach to ensure clients are provided with the tools they need to meet their goals and objectives, and assess and monitor progress, modifying initial service plans as necessary.
- Ensure all program requirements are met in a timely and accurate manner to meet short-term and long-term goals for client's well-being and independence.
- Advocate for and with clients regarding benefits acquisition, employment, immigration documents, and other services, and intervene as necessary.
- Maintain and update program rosters, electronic case note systems, and physical case files throughout the service period using various internal and external databases. Write detailed case notes in a timely manner and maintain copies of documents and reports in case files.
- Write and submit reports as required; compile and report statistics as needed.
- Manage and track client direct assistance disbursements within the allowable parameters and program guidelines within each case, program, and designation.
- Participate in outreach by developing relationships with third-party referral organizations and service providers to best serve client needs.
- Perform work with clients in the field to ensure services are obtained.
- Participate in program meetings, staff development activities, case conferences and other duties as assigned.
- Work as part of a team to provide comprehensive trauma-informed, strength-based services to clients through coordination of cases and effective communication between team members and departments.
- Occasionally attend local, state, and national meetings or conferences
Education and Qualifications:
• A bachelor's degree in social work or a related field of study is required.
• Minimum of two years of relevant work experience in the human services field, preferably with immigrants or refugees.
Bilingual in English and Spanish Required
Pay: This is a full-time non-exempt hourly position based on a 35-hour work week paying between $30.22-35.71 per hour (55,000-65,000) annually