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Location: Bronx, NY, United States
Salary Range: 42000 - 45000
Summary: The Helpline/Case Assistant fulfills a vital role in how Catholic Charities’ mission is represented to those in need. The primary function of this position is to answer incoming calls to the Catholic Charities Community Services (CCCS) Helpline and screen callers in need of rental assistance. Additional functions of this position are to provide timely and accurate information and referral to callers, develop and maintain an updated and comprehensive list of resources, provide intake to walk-in clients, and provide case management. This position may be a combination of on-site and remote.
Salary Range: $23.62 - $24.73 per hour
Helpline: The CCCS Helpline is one of its most critical resources for client referrals. Unlike a traditional call center, the Helpline extends well beyond the most basic call intake and functions as a delivery source of information and services to individuals who may be experiencing a crisis. The Helpline has been our first line of response during Covid-19. Duties and Responsibilities include:
In-Person/Direct Service: Not unlike the Helpline, In-Person/Direct Service requires face-to-face interactions with clients. When not providing case management via the Helpline, the Helpline/Case Assistant I will perform In-Person/Direct Service including the following:
Hours of Work:
This is a full-time position. Days and hours of work may vary from 8:30-4:30 or 11:00-7:00 (4 weekdays) and 9-5 (or ½ day) on Saturday. Additional hours may be required to meet program deadlines, or client needs.
Bachelor’s degree preferred with 2 years or more experience in the social services field, or some college and 5 years’ experience in the social services field.
Bilingual, English-Spanish, or Bilingual, English-French required.
Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.