Resettlement Supervisor

Description

• Summary: The Refugee Resettlement Department of Catholic Charities Community Services provides assistance to newly arrived families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The Resettlement Supervisor will oversee 1he provision of comprehensive social services, ensure contract compliance, and manage and supervise staff across programs that serves asylees, victims of trafficking, Cuban and Haitian entrants, and other humanitarian migrants.
  
  Essential Duties and Responsibilities:
  •Directly manage new and existing programs to provide services to ORR eligible and vulnerable populations, as designated by respective program guidelines.
  •Directly manage new and existing programs to provide services to ORR eligible and vulnerable populations, as designated by respective program guidelines.
  •Supervise case management staff across resettlement programs maintaining full compliance with policies and procedures, including program assessments, case note documentation, reports, and physical case files.
  •Directly oversee and manage case management services to ensure that service needs are met,including ensuring that staff connect clients to community resources, educational services, cultural orientation, medical and mental health services, among others. Advocate for clients to receive services.
  •Use a strengths-based approach to supervision, ensuring case management staff are provided with the tools they need to meet their goals and objectives, and assess and monitor progress.
  • Engage regularly with supervisees to comprehensively inform them of resources and best
  •Engage regularly with supervisees to comprehensively inform them of resources and best practices in handling case management and service provision with a trauma-informed lens
  •Continually assess program and staff needs; create a responsive and adaptive plan to support staff who handle complex cases.
  •Assess client eligibility across programs based on status, location, language, circumstances andother factors.
  •Oversee timely and accurate submission of program reports, client-specific reports, statistics, and internal reports, and documentation as needed.
  •Ensure compliance with contract and funder requirements including participating in andconducting internal case reviews, reviewing case files, completeness and timeliness of case notes and case documentation.
  •Provide oversight of the monthly expenditures including tracking direct assistance provided toclients and reviewing cash and in-kind.
  •Provide training and support for case management staff to improve skills and knowledge ofresources.
  •Develop and strengthen partnerships with third-party referral organizations and service providers to best serve client needs; continually reassess partner network and maintain organized tracking for partnership development.
  •Communicate with point people OTDA-Bureau of Refugee Services, US Catholic Conference of Bishops/Migration and Refugee Services and other funders and partners on service issues.
  •Communicate with point people OTDA-Bureau of Refugee Services, US Catholic Conference of Bishops/Migration and Refugee Services and other funders and partners on service issues.
  •Lead and participate in program related meetings, staff development activities, case conference meetings, and other meetings as necessary.
  •Work as part of a team to provide comprehensive trauma-informed, strength-based services toclients through coordination of cases and effective communication between team members and departments.
  •Prepare and submit claims in collaboration with Finance and the Executive Office• Assist in developing program grants/contracts and budgets.
  •Serve as a community liaison to local governmental bodies, parishes, community groups and others in order to educate the community and engage assistance in serving refugees.
  •Represent CCCS to community stakeholders, at media events, and funder meetings.
  •Carry a small caseload as needed to support resettlement staff and for training/modeling purposes.
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  Education and/or experience required:
  •Master's degree in social work or relevant human services field; or BA in human services field plus 5 years of relevant experience in human services field.
  •Minimum of 3 years of relevant work experience in the human services field, preferably with immigrants or refugees.
• Minimum of 3 years of experience supervising staff and/or interns.
• Bilingual French/Haitian Creole or Spanish required 

Compensation :$60,000-$75,000