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Senior Case Manager

Location: Brewster, NY, United States
Job Type: full-time
Date Posted:
Salary Range: 53000 - 55000 USD Annually

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Description

Summary:       

The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter,  food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families & individuals facing financial crisis, and food insecurity. We use a strengths-based and client-centered approach in our work, always striving to help communities resolve crises, adapt, and thrive.    

Responsibilities:   

  • Provides an advanced level of engagement, assessment, service planning and follow-up using a strength  based and trauma informed care approach.     
 
  • Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of information & referrals, advocacy, limited financial assistance, goods, and access to benefits and resources.     
 
  • Responds to emergent high-risk cases and escalates to the Regional Director or other supervisory staff when appropriate.     
 
  • Consistently completes a general intake and conducts thorough needs assessments  beyond the presenting  need.     
 
  • Develops a service plan that addresses immediate needs and longer-term goals.     
 
  • Possesses a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks, including encouraging self- advocacy.   
  • Liaises with community service providers that most frequently touch the lives of our        residents residing in Putnam and Northern Westchester Counties.     
 
  • Provides direct support to social work interns under the direct supervision of the Regional Director.    
 
  • Builds collaborative relationships with community agencies, other Catholic Charities  departments, divisions, affiliates, and archdiocesan entities.   
 
  • Provides coordination and support for special events and develops outreach strategies.  
  • Regularly enters client information into the department’s data management system (ECM) in a timely and thorough manner.    
 
  • Completes requests for financial assistance and gathers supportive documentation in a timely, efficient and thorough manner.     
 
  • Attends and participates in regular staff, department and community meetings, trainings and other agency-related activities.
 
  • Other duties may be assigned.
    
Salary:  $29.12 - $30.22 - This is a non-exempt hourly position based on a 35 hours work week or $53,000  - $55,000 annually.     

Qualifications:     

  • Bachelor's degree with at least five years of relevant human/social service experience required.      
  • Bilingual Spanish/English required.    
  • Excellent interpersonal skills: the ability to work well independently and as part of a team.     
  • Knowledge of social service delivery systems and local resources.     
  • Excellent organizational, time-management and communication skills.     
  • WIFI access and ability to successfully navigate remote technology, if needed.    
  • Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a  Salesforce platform.       

Position Type and Expected Hours of Work:      

  • Days and hours of work are generally 8:30 AM to 4:30 PM Monday - Friday. Additional hours may be required  to meet program deadlines, client needs, or agency and/or parish-related activities.    

Working conditions and physical demands required:      

  • The demands described here are representative of those that must be met by an employee to successfully  
  • perform the essential functions of this job. Travel for field visits, outreach, staff meetings and(or) training using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.  
  • Traverse neighborhoods that may require a high level of alertness and awareness of surroundings. 
  • Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.  
  • Remain in a stationary position at a workstation and use a computer approximately 70% of the time.  
     
     
     
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