Senior Case Manager
This job posting is no longer active.
Location: Bronx, NY, United States
Job Type: full-time
Date Posted:
Salary Range: 53000 - 55000 USD Annually
Description
Summary:
The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families &individuals facing financial crisis, and food insecurity. We use a strengths-based and client-centered approach inour work, always striving to help communities resolve crises, adapt, and thrive.
Responsibilities:
- Provides an advanced level of engagement, assessment, service planning and follow-up using a strength based and trauma informed care approach.
- Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of information & referrals, advocacy, limited financial assistance, goods, and access tobenefits and resources.
- Responds to emergent high-risk cases and escalates to the Regional Director or other supervisory staffwhen appropriate.
- Consistently completes a general intake and conducts thorough needs assessments beyond the presenting need.
- Develops a service plan that addresses immediate needs and longer-term goals.
- Possesses a comprehensive understanding of the complex social service system and partners with clientsto better navigate these networks, including encouraging self- advocacy.
- Liaises with community service providers that most frequently touch the lives of our residents residing in Putnam and Northern Westchester Counties.
- Provides direct support to social work interns under the direct supervision of the Regional Director.
- Builds collaborative relationships with community agencies, other Catholic Charities departments, divisions, affiliates, and archdiocesan entities.
- Provides coordination and support for special events and develops outreach strategies.
- Regularly enters client information into the departments data management system (ECM) in atimelyand thorough manner.
- Completes requests for financial assistance and gathers supportive documentation in a timely, efficientand thorough manner.
- Attends and participates in regular staff, department and community meetings, trainings and other agency-related activities.
- Other duties may be assigned.
Qualifications:
- Bachelor's degree with at least five years of relevant human/social service experience required.
- Bilingual Spanish/English required.
- Excellent interpersonal skills: the ability to work well independently and as part of a team.
- Knowledge of social service delivery systems and local resources.
- Excellent organizational, time-management and communication skills.
- WIFI access and ability to successfully navigate remote technology, if needed.
- Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.
Position Type and Expected Hours of Work:
- Days and hours of work are generally 8:30 AM to 4:30 PM Monday - Friday. Additional hours may be required to meet program deadlines, client needs, or agency and/or parish-related activities.
Working conditions and physical demands required:
- The demands described here are representative of those that must be met by an employee to successfully
- perform the essential functions of this job. Travel for field visits, outreach, staff meetings and(or) training using reliable transportation, traversingstreets, ascending/descending stairs, and exposed to outside weather conditions.
- Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
- Work with clients who require consistent and comprehensive support, some under potentially stressfulconditions.
- Remain in a stationary position at a workstation and use a computer approximately 70% of the time.
