Refugee Health Program Manager

Description

Summary

Resettlement Department at Catholic Charities Community Services provides assistance to newly arrived families from diverse backgrounds who are resettling in New York City and the Lower Hudson Valley through case management, employment-based, and educational services. The Refugee Health Program Manager will develop partner networks and strategic partnerships to expand behavioral health supportive services, referrals, and engagement opportunities. The Refugee Health Program Manager will also develop programming for and administer evidence based screenings and lead supportive groups to promote stress management, mindfulness, and general wellness practices.

Pay:  $70,000 - 85,000 per year

Essential Duties and Responsibilities including the following

Direct Client Support
• Implement evidence-based tools used to screen refugee populations for emotional distress and mental health needs. 
• Use a strengths-based approach to provide clients with the tools to meet their goals and objectives. Assess and monitor progress, modifying initial service plans and supporting client access to health/mental health services as necessary. 
• Collaborate with case managers across teams to identify appropriate interventions and strengths-based services utilizing a trauma-informed framework to service provision.
• Partner with trainers to provide classes and workshops and organize activities focused on mental health, personal growth, healthy relationships, and healthcare systems, among other topics.
• Develop and lead one or two support groups for Refugee Resettlement clients.
• Support and provide guidance to case managers and interns with crisis intervention as needed, serving as a departmental resource for emotional support services and care.

Network Building
• Build and track partnerships across our service area with trauma-informed health providers to provide direct referrals for clients, share resources, and collaborate to build best practices in mental health, health care, social services and other areas such as intimate partner violence. 
• Build and strengthen relationships and collaborate with partner organizations to ensure that clients receive ongoing comprehensive and coordinated care. 
• Identify barriers and gaps in services and coordinate with stakeholders to communicate, advocate for, and address issues. 
• Collaborate with clients to identify and access community resources for developing support.

Training and Policy
• On an annual basis, create and deliver approximately 6 internal and external trainings for providers on trauma-informed service provision for refugee populations and best practices.
• Coordinate crisis intervention education, resources, and services for staff to respond to client needs, including mental health crises, domestic/intimate partner violence, and other circumstances.
• Review safety and crisis intervention protocols to ensure accuracy and consistency; draft new policies and protocols to address gaps in coordination with department and agency leadership.
• Develop and implement trauma-informed health and mental health best practice training for staff.

Administrative Duties
• Maintain and update program rosters, electronic case note systems, and physical case files using various internal and external databases. Write detailed case notes in a timely manner andmaintain copies of documents and reports in case files.
• Develop sustainable systems for providing and tracking referrals, internally and externally, across providers and partners.
• Design, implement, coordinate, monitor, and evaluate health and wellness programming across multiple state, federal, and private contracts.
• Ensure program requirements related to health are met in a timely and accurate manner.
• Contribute to and support proposal development and grant writing.
• Write and submit reports as required; compile and report statistics as needed.
• Participate in program meetings, staff development activities, case conferences and other duties as assigned.
• Occasionally attend local, state, and national meetings or conferences.
• Other duties as necessary

Qualifications
• MSW
• Minimum of 2 years of relevant work experience in the human services field, preferably with immigrants or refugees.
• One year of experience supervising staff or interns
• Highly motivated self-starter with strong problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Excellent organizational skills, communication (oral & written), and interpersonal skills.
• Ability to manage deadlines and high-volume communication in a fast-paced environment, with strong attention to detail and administrative capacity.
• Superior skills in Microsoft Office and Outlook; ability to utilize multiple database systems to document services and program tracking.
• Experience in trauma-informed care.
• Knowledge of current advocacy issues in immigration impacting refugees, asylum seekers, asylees, and unaccompanied minors.
• Ability to work and communicate effectively and sensitively in a multicultural environment.
• Fluent in English and Spanish or another language common among refugee client populations.

Position Type and Expected Hours of Work:
This is a full-time position that will require working with underserved communities in the New York  metro area. Days and hours of work are generally 9:00am-5:00pm Monday - Friday. Position requires a willingness to travel as needed and on occasion to sites throughout the service area in the Lower Hudson Valley, and to NYC. Some weekend and evening hours, if needed.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to travel regularly throughout the service delivery area using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Remain in a stationary position at a workstation and use a computer approximately 60% of the time, with 40% of time spent in the field and at home visits.
• ***COVID-19 Adjustment: Position will be onboarded remotely with a transition to in-person work depending on CDC and agency requirements at the time of onboarding. Updates to protocol are implemented on a regular basis.