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Case Manager - Bilingual English/ Spanish or Cantonese/Mandarin

Location: New York, NY, United States
Job Type: full-time
Date Posted:
Salary Range: 27.47 - 30.22 USD Hourly

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The Case Manager will be responsible for assisting  Social  Services  program  at  Grand  Street  Guild with case management services for the residents. This position will report to the Community and Social Services Director. This position will work closely with CCCS staff, residents, building management, and other stakeholders to foster a safe and healthy living environment for residents, help strengthen a  sense  of  community engagement, and ensure that the missions of the Grand Street Guild and Catholic Charities are upheld in all aspects of service delivery. This position will play a key role in addressing a variety of social issues and help Grand Street Guild residents navigate crises.



  •      Provide residents of Grand Street Guild with case management services, information and  referrals, and resources that will help alleviate housing and/or family crisis.
  •      Coordinate with building management on severe maintenance issues and rental  arrears.
  •      Conduct Outreach, Needs Assessments, and related surveying.
  •       Refer residents to special on-site and community-based programs.
  •       Inform the CC programming team on shaping programs based on resident  need.
  •       Maintain current and accurate documentation of services provided to clients.
  •       Other duties may be assigned.

Salary: $27.47 per hour - $30.22 per hour, this is a non-exempt hourly position based on a 35 hours work week or $50,000 - $55,000 annually.


         Bachelor's degree in social work or related field required.
         Bilingual English/Spanish or Chinese (Fujianese/Mandarin or Fujianese/Cantonese)     preferred.
         Must have excellent relationship building, time management, interpersonal,         problem solving and organizational skills.
         Must be a self-starter and work independently with minimal supervision.
         Experience with social service delivery systems/services targeted at                         underserved groups, including minority and immigrant communities.
         Knowledge of affordable housing policies, compliance, and tenants' rights and                 responsibilities.
         Knowledge of NORC models.
         Demonstrated ability to communicate effectively including excellent verbal and               written skills.
         Demonstrated proficiency in computer programs including Microsoft Office and         Excel.

Position Type and Expected Hours of Work:

Days and hours of work are generally 9:00 AM to 5 PM Monday- Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  •          Assess and work in varied home environmental conditions.
  •          Interact with residents who require consistent and comprehensive support, some under        potentially. stressful conditions.
  •          COVID- I 9 pandemic presents numerous risks to employees and clients. This position        is expected to interact (practicing social distancing) with potentially asymptomatic,              possibly symptomatic clients with proper PPE (personal protective equipment).
  •          Remain in a stationary position at a workstation and use a computer approximate 60%         of the time.
Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.