Case Manager
Location: Yonkers, NY, United States
Job Type: full-time
Date Posted:
Salary Range: 27.47 - 30.22 USD Hourly
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Description
Summary:
Catholic Charities Community Services serves New Yorkers who arrived in the United States on or after January 1, 2022, residents of the neighborhood and the local parish. The site provides intake and comprehensive case management to individuals and families seeking a wide range of social services, access to food and essential household items, and in need of supportive services to improve their well-being.
Essential Duties and Responsibilities include:
- Provides effective engagement, assessment, service planning and follow-up using a strength’s based and trauma informed approach.
- Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.
- Conducts thorough assessments beyond the presenting need and develops a service plan that addresses immediate needs and longer-term goals.
- Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks, including encouraging self-advocacy.
- Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities (especially those co- located at the center.
- Enters information into Data Management System.
- Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
- Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities.
- Adhere to the Community Outreach Services procedures.
- Other duties as assigned.
Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are generally Monday through Friday 9:00am to 5:00pm. Additional hours may be required to meet program deadlines, or client needs.
Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Remain in a stationary position at a workstation and use a computer approximately 70% of the time.
- Travel for staff meetings 10% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
- Work with clients who require consistent support, some under potentially stressful conditions.
- May be deployed to other locations as needed.
Qualifications
Education and/or experience required:
- Bachelor’s degree with two years of experience in the social services field.
- Bilingual, English Spanish required.
Skills, Licenses, and/or competencies required:
- Excellent interpersonal skills: the ability to work well independently and as part of a team.
- Knowledge of social service delivery systems and local resources.
- Excellent organizational, time-management and communication skills.
- WIFI access and an ability to successfully navigate remote technology, if needed.
- Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce Platform.
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