Community Engagement Manager
Location: New York, NY, United States
Job Type: full-time
Date Posted:
Salary Range: 70000.00 - 85000.00 USD Annually
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Description
Summary:
The Immigrant and Refugee Services Division of Catholic Charities Community Services is a leading provider of quality immigration services in New York City and the Lower Hudson Valley. The Community Outreach Manager will centralize and oversee divisional community outreach, engagement, and education in response to a rapidly changing federal landscape. Reporting to the Director of Pro Bono and Engagement, the Manager will work across the departments of the Immigrant and Refugee Services Division to provide regular engagement, and rapid response with client communities and partner organizations. This position will be based out of Lower Manhattan, with frequent coordination with constituencies in the Lower Hudson Valley and throughout New York City, and with regional travel throughout the Archdiocese.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Outreach Provision and Coordination: Assess ongoing outreach efforts and needs, coordinate outreach and education events, and develop a plan for engagement. This includes but is not limited to staffing, providing direct outreach and coordinating others to do the same, creating and maintaining a common calendar of events to ensure geographic coverage and scheduling, coordinating internally and externally, and preparing reports.
• Stakeholder Liaison: Engage with Catholic Charities staff across divisions and departments, parishes, schools, community organizations, and other stakeholders for outreach, information, and education. This includes regular correspondence, organizing in-person and remote meetings, and creation and distribution of materials.
• Advocacy: Represent division and agency at internal and external meetings and at convenings of partners to advance advocacy and public policy agendas.
• Outreach Volunteer Management: In coordination with volunteer coordinators and directors, develop and implement volunteer recruitment, training and coordination programs to support outreach efforts. This includes working with Catholic Charities volunteer engagement staff on recruitment of volunteers, tracking and matching opportunities, overseeing volunteer schedules and assignments, developing protocols for volunteer work, and training volunteers.
• Rapid Response Coordination: Collaborate with staff to address changes in laws and policies effectively. This includes adapting Know Your Rights materials and leading Know Your Rights workshops, as needed.
• Communications: Coordinate with Catholic Charities marketing team and others to create outreach materials.
• Events: As needed, support in coordination of Hotline events, including phone banks, to ensure appropriate staffing and external promotion.
• Other duties as assigned.
• Outreach Provision and Coordination: Assess ongoing outreach efforts and needs, coordinate outreach and education events, and develop a plan for engagement. This includes but is not limited to staffing, providing direct outreach and coordinating others to do the same, creating and maintaining a common calendar of events to ensure geographic coverage and scheduling, coordinating internally and externally, and preparing reports.
• Stakeholder Liaison: Engage with Catholic Charities staff across divisions and departments, parishes, schools, community organizations, and other stakeholders for outreach, information, and education. This includes regular correspondence, organizing in-person and remote meetings, and creation and distribution of materials.
• Advocacy: Represent division and agency at internal and external meetings and at convenings of partners to advance advocacy and public policy agendas.
• Outreach Volunteer Management: In coordination with volunteer coordinators and directors, develop and implement volunteer recruitment, training and coordination programs to support outreach efforts. This includes working with Catholic Charities volunteer engagement staff on recruitment of volunteers, tracking and matching opportunities, overseeing volunteer schedules and assignments, developing protocols for volunteer work, and training volunteers.
• Rapid Response Coordination: Collaborate with staff to address changes in laws and policies effectively. This includes adapting Know Your Rights materials and leading Know Your Rights workshops, as needed.
• Communications: Coordinate with Catholic Charities marketing team and others to create outreach materials.
• Events: As needed, support in coordination of Hotline events, including phone banks, to ensure appropriate staffing and external promotion.
• Other duties as assigned.
Position Type and Expected Hours of Work:
This is a full-time position that will require performing work at CCCS’ office and occasionally at other locations. Days and hours of work are generally 9 AM to 5 PM Monday – Friday. Additional hours, including attending some weekend and evening events, are required to meet contractual and program obligations and deadlines. Position requires willingness throughout New York City and the Lower Hudson Valley.
This is an exempt, salary position. The salary pay range is $70,000.00 to $85,000.00 based on a 35-hour work week.
Qualifications
• Bachelor’s degree in a relevant field, and at least four years of relevant experience.
• Experience engaging with multiple community and political stakeholders.
• Experience in program and staff management.
• Bachelor’s degree in a relevant field, and at least four years of relevant experience.
• Experience engaging with multiple community and political stakeholders.
• Experience in program and staff management.
• Computer proficiency; ability to utilize statistical and multiple database systems.
• Excellent written and oral communication, including strong presentation skills.
• Strong interpersonal, organizational, and managerial abilities.
• Fluency in English and Spanish.
• Ability to prioritize and handle multiple complex tasks.
• Ability to convene and lead meetings.
• Ability to work both independently and in a highly collaborative team environment.
• Ability to work productively with a range of stakeholders.
• Highly motivated and a self-starter.
• Valid driver’s license.
• Excellent written and oral communication, including strong presentation skills.
• Strong interpersonal, organizational, and managerial abilities.
• Fluency in English and Spanish.
• Ability to prioritize and handle multiple complex tasks.
• Ability to convene and lead meetings.
• Ability to work both independently and in a highly collaborative team environment.
• Ability to work productively with a range of stakeholders.
• Highly motivated and a self-starter.
• Valid driver’s license.
Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Travel for meetings using public transportation, traverse city streets, occasionally ascend/descend stairs, and be exposed to outside weather conditions.
• Remain stationary at a workstation and in meetings and use a computer at least 60% of the time.
• Remain stationary and/or ambulate to provide trainings and presentations.
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