Bilingual Case Manager

Summary: The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s 
based and client-centered approach in our work, always striving to help communities resolve crises, 
adapt and thrive.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned. Direct Client Services:
• Provides effective engagement, assessment, service planning and follow-up using a strength’s 
  based and trauma informed approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs 
  through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and 
  resources.
• Develops a comprehensive understanding of the complex social service system and partners with 
  clients to better navigate these networks.
• Designs and provides support groups in collaboration with community members.

 

Community Engagement:
• Provides services to the whole family including parents, children and grandparents and identifies 
  and builds upon support systems and community networks.
• Provides outreach to the community to craft programs designed to build capacity.
• Develops knowledge about and maintains collaborative relationships with community agencies,          other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.

Administrative:
• Enters information into Data Management System(s).
• Meets program deliverables in a timely and efficient manner and works collaboratively with the 
  funding partner (Department of Youth and Community Development—DYCD).
• Completes requests for financial assistance and gathers relevant supportive documentation in a 
   timely, efficient, and thorough manner.
• Attends and participates in weekly supervision, monthly Department meetings, team meetings, 
   community meetings, trainings, and other agency-related activities.
• Assists at other sites as needed.

 

• This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - 
  Friday. Additional hours may be required to meet program deadlines, or client needs.

 

The demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job.
• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the 
   time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to 
   outside weather conditions.
•  Traverse neighborhoods that may require a high level of alertness and awareness of 
   surroundings.
•  Work with clients who require consistent and comprehensive support, some under potentially 
   stressful conditions.
•  Remain in a stationary position at a workstation and use a computer approximately 70% of the 
   time.

• Bachelor’s degree preferred or associate degree in human services with at least two years                   experiences in the social services field.
• Bilingual Spanish/English required.

 

•    Excellent interpersonal skills: the ability to work well independently and as part of a team.
•    Knowledge of social service delivery systems and local resources.
•    Excellent organizational, time-management and communication skills.
•    WIFI access and the ability to successfully navigate remote technology, if needed.
•    Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on 
     a Salesforce platform.